Jim Stanek, a disabled veteran and Paws and Stripes cofounder, claims United Airlines staff physically abused his service dog, Sarge, and verbally abused him during an unexpected three-day layover at Dulles International Airport outside of Washington, D.C.
In a video posted to YouTube detailing the abuses, Stanek says the "nightmare" began on July 15, while he was at the ticket desk.
"Some United Airlines employees were moving by and one of them was startled, turned, and kicked my service dog," Stanek says in the video. "Didn't kick her hard, but ... they kicked her."
Stanek continues, saying he chalked it up to an accident and let it go -- even when it happened a second time by a different United staffer.